Returns

RETURNS & EXCHANGES

IN STORE PURCHASE - RETURN & EXCHANGE POLICY

Exchange only on new merchandise within 7 days of purchase, no refund. 

Credit note will be issued for a period of up to 30 days from the date of original purchase.

Merchandise must not be washed, worn, or damaged. All original tags must be attached and accompanied by a valid receipt.

All sale and discounted items, undergarments, swimwear, hosiery, are final sale. Unfortunately, no exchanges or returns will be accepted on these items.

 

ONLINE PURCHASE - RETURN & EXCHANGE POLICY

We will gladly exchange or refund regular-priced, new merchandise within 14 days of the shipping date . After this time, an exchange or credit will be issued for a period of up to 30 days from the shipping date.

Merchandise must not be washed, worn, or damaged. All original tags must be attached and accompanied by a valid receipt.

All sale and discounted items, undergarments, swimwear, hosiery, are final sale. Unfortunately, no exchanges or returns will be accepted on these items.

 

ONLINE PURCHASE - GIFT RETURN & EXCHANGE POLICY

If you received merchandise as a gift and would like to exchange it, please contact us for assistance. You may exchange or return your gift within 30 days of the shipping date.

 

HOW TO REQUEST A RETURN

  1. Send a note to info@elkartel.
  2.  Include the date of purchase, item, quantity and reason for your return
  3. You will receive an email with instructions.  You must return your item within the 14 day return policy.

 

  1. ONLINE RETURN REFUND & PROCESSING

Your refund will be credited to the original method of payment with shipping and returns fees deducted.

All refunds will be processed within 7-10 business days upon receipt of your return package.

 

 

IN STORE RETURNS FOR ONLINE PURCHASES

Should you prefer to return your online purchases in store, come visit us!

Your refund will be credited to the original method of payment with shipping fees deducted.

 

ORDER CANCELLATION

Hit the "Submit Order" button before you're ready? We’ll do our best to help. During business hours only, you have up to 30 minutes from the time you click “Submit Order” to cancel it by contacting us at 604 683-2171